FAQ (Frequently Asked Question)

What is moqawalat.com?

Moqawalat.com is a web-based platform that connects customers to different contractors, suppliers, and technicians in Kuwait. Here you can

  1. Access our directory
  2. Request quotations from contractors and suppliers
  3. Request maintenance if you are an individual
  4. Find and browse new projects
  5. Submit quotations
  6. Showcase your company through a profile page
  7. Respond to requests
  8. Compete in a fair environment as a supplier, contractor or any other service provider

Is moqawalat.com a local website (Kuwait)?

Yes, we are! We are a homegrown online platform with our headquarters based in Kuwait.

How much will it cost me to use moqawalat.com?

  1. For Customers who wish to upload their projects or browse our directory, moqawalat.com is free.
  2. For Service Providers, creating a directory profile page is for free, however viewing projects and submitting quotations is based on a subscription that differs price depending on the duration chosen

How does the website function for individuals who are non-contractors?

Users can select from a range of categories through the website’s directory depending on their preference e.g. electrical, plumbing, insulation, etc. Once a category is selected, you will be able to choose from the available service providers. By clicking on the ‘Request Quotation’ functionality, you can directly request quotations and services.

What should I be aware of before choosing a service provider?

Moqawalat.com is a platform that links customers to service providers. It is at the use a simpler word of the user to select a service provider that best meets his/her needs. Customers are advised to obtain as much information on the service provider before making a selection. Once chosen, it is advised to request an official quotation from the service provider.

I’ve forgotten my password. What should i do?

Go to the Sign In page and click on “I forgot my password”. Fill in the required fields and set up your new password instantly.

Do I need a password hint?

Yes, this way if you have forgotten your password, you will have a reminder.

Do I need to answer security questions?

Yes, this way if you can’t remember your password even with the password hint, it is easy to re-obtain it by answering 3 security questions.

How do I change my password?

Once you have logged in to your account, go to Account Settings and edit your password. Once you put in your new password, save the changes on that page and your new password will be effective immediately.

Can I change my email address?

Yes, log on to go to your Account Settings where you may edit your email address. After changing your email address, save your settings to ensure that your new email is registered. Please note that your account and username is linked to your email.

Can I have more than one account?

Each email address is entitled to one account; however you may place as many advertisements under your account as you need, under several categories. Each account will have its own directory page to provide a personal profile along with centralized advertisement listings of the account holder.

Must I have an account to use moqawalat.com?

Users do not need to register an account on Moqawalat.com if they only want access to the directory. They will need to register if they choose to create projects and accept quotations etc. If you are a service provider or company, you must register your account to benefit from the website’s services.

What is a contracting company?

Contracting companies provide customers with a range of services in addition to contracting. Moreover, they may also provide specialized services such as design or landscaping. General Contracting Companies provide complete construction services, working directly with the client from the time he/she chooses a plot of land to handing him/her the keys to their new house.

What is an independent contractor?

Independent contractors are not affiliated with any contracting company. Depending on your budget, you may choose to use an independent contractor instead of a full-service contracting company.

What is a supplier?

A third-party that sells material goods for you to use to complete your construction project.

Who is an individual?

An individual is a service provider who is not affiliated with any company.

What is a real estate company?

Real estate companies are involved in the buying, selling, renting, development, and management of property.

What is other?

This refers to those service providers who do not fall under the category of an independent contractor, contracting company, individual, supplier, or real estate company.

How can I get in contact with moqawalat.com?

If you would like to get in touch with us, please send an email to info@moqawalat.com. Alternatively you may contact us by phone on +965 9009 4055. If you’re feeling social, then check us out on Twitter, Instagram, and Facebook:

Twitter: @moqawalat
Instagram: @moqawalatkw
Facebook: www.facebook.com/moqawalatkw

What should I do if my file is larger than 5 MB?

If your file is larger than 5 MB, then you should upload that file using a cloud drive like Dropbox or Google Drive. There is an input for that when creating your project or submitting your bid.

How and when can I rate the customer/service provider?

You can rate your customer or service provider by clicking on the rating button in the ‘Manage Submitted Quotations’ tab. You may only provide a rating after the project completion date.

What is considered a project?

A project is anything related to requesting a quotation for services or products. New construction projects, renovation, supplies, and maintenance services are all examples of projects.

How do I create a project that service providers can provide a quote for?

Once you register as a customer, click on ‘Request Quotation’. You will then be prompted to add the required details including specifications, drawings, and measurements where applicable. If you require products to be supplied for your project, then please provide a bill of quantity (BOQ), specifications, layouts, photos and other details. Uploading images will also be useful as they can help service providers when submitting a quotation. This service is only provided to registered users.

Can I edit the project details?

Yes, you may. However, please note that a service provider might update the quotation depending on changes made to project details. Also, you need to specify a new end time for receiving the edited quotations.

What are the types of projects that I can post?

As referenced earlier, you may post any project related to contracting in all its forms including renovation, supplies, maintenance, new construction projects, and more.

What should I do if my residential area does not appear on the drop-down menu?

Send an email to info@moqawalat.com. or call us on +965 9009 4055 and we will resolve this for you.

How will I be notified when I receive a quotation from a service provider?

You will be notified by the email you provided when registering.

What is the project start date?

This refers to the time you wish to start the project. You may select ‘one day’ for immediate maintenance services.

What is the project duration?

This refers to the length of time specified to complete the project.

What is the quotation deadline?

This is the time remaining until the final quotation will be accepted. The deadline for the quotation to be submitted should be before the project’s start date.

What if my category is not listed?

Please send us an email and we will try to resolve the problem as soon as possible.

When posting a new job, how can I make sure the job opportunity reaches potential contractors offline?

When posting your new project, you need to make sure you reach all suitable contractors so they all have a fair amount of time to prepare you their quote. With Moqawalat’s SMS to contractor feature, contractors can be notified by text message on their mobile phone that your project details are online and you are requesting their quote.

How do I find projects to work on?

Login to Moqawalat.com, and go to ‘Find Projects’. Search through the relevant category to find a project that matches your skillset or service offering. Please note that you may only provide quotations on projects within the categories you have registered under (max of 5).

How do I submit a quotation?

You can submit a quotation by preparing a proposal estimate through our platform. The estimate can be sent directly from our platform, or you may upload a scanned copy of the quotation through the ‘Upload Links’ functionality.

How many times can I submit a quotation for a specific project?

You may submit a quotation only once for each specific project. However, if a project has been changed or updated, you may resubmit your quotation.

How will I be notified if I have received any messages concerning the quotation?

You will be notified by email.

What is my moqawalat.com direct link?

As a registered service provider, you can find your direct or unique link in your account details within your account profile. It is recommended that you use your direct link across all of your business’ marketing material.

How many categories can I register under?

You may register your business and services in up to five different categories. You will receive notifications once new projects are listed within the categories you selected.

How many emails and phone numbers can I list?

You can list your main sales email and phone numbers on your profile page, in addition to one email and one phone number for every other category registered under (to be used for different salespeople or divisions).

How can I add/manage/edit or remove pictures of my projects and products?

Go to your Dashboard after login and access “Manage Gallery”, everything can be done on that page.

What is the project duration?

This refers to the length of time specified to complete the project.

What is the quotation deadline?

This is the time remaining until the final quotation will be accepted. The deadline for the quotation to be submitted should be before the project’s start date.

Can I receive offline notifications regarding Moqawalat projects?

Moqawalat also sends SMS message notifications for new projects, project detail updates, or other major announcements. Before that you must enable your phone with your service provider (Zain, Ooredoo, or Viva Telecoms) so that you receive messages from the website